Shipping policy

Shipping Policy

1. Important Information

Order Cut-Off Time: 5:00 PM (CET/CEST)
Processing Time: 1–3 business days (Monday–Friday)
Shipping Time: 7–15 business days (Monday–Friday)
Estimated Total Delivery Time: 8–18 business days
Shipping Cost: Free Standard Shipping
Shipping Destination: France
Shipping Origin: China
Shipping Partners: Trusted international carriers and local delivery partners in France

2. Delivery Times

After your payment has been successfully confirmed, your order will be processed within 1–3 business days.

As our products are shipped directly from our warehouse in China, delivery to France typically takes 7–15 business days after dispatch.

Orders placed after 5:00 PM (CET/CEST) or on weekends and public holidays will begin processing on the next business day.

Please note that delivery times are estimates and may occasionally be affected by customs clearance, weather conditions, or peak shipping periods.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor the progress of your shipment at any time.

4. Shipping Area

Alainy currently ships to France.

If you would like your order delivered to another country, please contact our customer support before placing your order.

5. Shipping Delays

Although we strive to deliver every order on time, occasional delays may occur due to customs processing, carrier operations, or unforeseen circumstances.

If your shipment is delayed, please contact us and we will work with our shipping partners to resolve the issue as quickly as possible.

6. Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us as soon as possible. We will investigate the issue with the shipping carrier and provide an appropriate solution, including a replacement or refund where applicable.

7. Customs & Import Duties

Orders shipped to France are generally delivered without additional action required from customers. However, if customs authorities apply any import duties, taxes, or handling fees, these charges are the responsibility of the customer unless otherwise stated.